Shipping policy

 

Shipping & Delivery Policy (Digital Goods)

Instant Digital Access. At Pilos Learning Institute, our products are 100% digital learning experiences. No physical products will be shipped to your mailing address.

Instead of a physical package, you will receive immediate access to our online learning platform upon purchase.

How You Will Receive Your Course:

  1. Immediate Confirmation: Once your payment is processed, you will receive an order confirmation email from Pilos Learning Institute.

  2. Access Details: You will receive a separate email containing your login credentials or a specialized link to access your Student Dashboard.

    • Note: If you are a returning student, the new course will be automatically added to your existing dashboard.

  3. Timing: In most cases, access is granted immediately (within 5–10 minutes of purchase).

Troubleshooting Delivery If you do not see your access email within 15 minutes of purchase:

  • Check Your Spam/Junk Folder: Automated emails sometimes get filtered by email providers.

  • Check the "Promotions" Tab: If you use Gmail, check your Promotions tab.

  • Contact Support: If you still cannot locate your access details, please email us immediately at support@pilos.me with your Order Number, and we will grant you access manually.

International Access Because our products are digital, they are available to learners worldwide. There are no customs fees, import duties, or international shipping charges. You can access your course from any country with a stable internet connection.

System Requirements To ensure successful "delivery" and consumption of your course, please ensure you have:

  • A stable internet connection.

  • A modern web browser (Chrome, Firefox, Safari, or Edge).

  • Audio capability (speakers or headphones) for video lectures.